Hello Learners
This course describes the competencies required to develop tour packages.
It involves identifying customer tour requirements and matching them
with established suppliers’ contracts; developing tour itineraries and
documenting tour packages and itineraries.
Summary of Learning Outcomes
Hello Learners;
This unit describes the competencies required to develop travel
packages. It involves identifying customer travel requirements,
matching customer requirements with established suppliers’ contracts,
developing travel itinerary and documenting travel packages and
itineraries.
Learning Outcome
Hello Learners,
This course provides a comprehensive overview of customer service management principles and practices. You will gain the knowledge and skills to develop and implement effective customer service strategies that enhance customer satisfaction, loyalty, and brand reputation.
Learning Outcomes
Understand the core principles of customer service management.
Identify different customer service strategies and best practices.
Develop strong communication and interpersonal skills for exceptional customer interactions.
Learn effective techniques for problem-solving and conflict resolution.
Implement strategies for customer service evaluation and improvement.
Utilize technology to enhance customer service delivery.
Hello Learners,
This course provides students with a comprehensive understanding of the operations and management of tour companies within the tourism industry. By the end of the course, students will be equipped with the knowledge and skills to design, manage, and market tour packages effectively.
Learning Outcomes:
